Shipping Policy

At Maison Tress Lab, every bundle is carefully sourced and undergoes strict quality control to ensure premium texture, longevity, and consistency. Because of this detailed sourcing and inspection process, please allow additional time for order fulfillment and delivery.

Processing & Delivery Time

All orders are processed and shipped within 8–12 business days from the date of purchase.

This timeframe reflects our commitment to providing high-quality, carefully curated hair bundles rather than mass-produced inventory.

Order Updates

If you would like an update on your order status, our team is happy to assist you.

Please email us at:

orderstatus@maisontresslab.com

Kindly include your order number for faster assistance.

Response Time

We aim to respond to all order inquiries within 1–3 business days. Please allow this timeframe before sending follow-up messages, as our team carefully reviews each request to provide accurate updates.

Important Notes

• Delivery timelines may vary slightly based on location, customs, or carrier delays
• Business days do not include weekends or holidays
• All updates are provided via email communication only